WEBINAR: AI For Insurers - Automated Claims Processing

Added Sunday 01 November 2020 by Prolifics

As insurers adapt to staff working from home, improving employee efficiency, and elevating customer satisfaction is key to success within an ultra-competitive industry.

With huge strides forward being made in AI and Process Automation, various industries have already sought new ways of interacting with the end-client, employing highly intelligent, robotic workers to create seamless, efficient interactions that remove lengthy processes.

When faced with the very same challenge within insurance, Lloyds Banking Group quickly adapted to the changing climate by introducing an improved ‘customer claims experience’ that allowed data to support claims handlers in making more informed decisions; removing on average 30% of the insurer’s operating costs.