A change for the better

Change is a matter of survival for both established and young firms and the need to embrace business transformation has never been greater.

Research by PwC showed that CEOs expect to strengthen their technology foundations in 2016, integrating new technology into existing ways of working to address:

  • new regulations
  • new competitors
  • evolving customer expectations

Digital Transformation programmes introducing technologies such as Cloud, Big Data Analytics, Robotics, Mobility and Internet of Things offer amazing opportunities, but how do you make sure they work effectively and deliver the best possible returns for your organisation?

Research from The Standish Group found that UK businesses spend £18.8 billion on technology change initiatives every year. 86% of these projects are challenged or fail completely, meaning that £15.8 Billion of spend on technology does not deliver the promised benefits.

The good news is that according to business process experts T-Impact, there are techniques available to build in quality and leverage new technology effectively, ensuring that you:

  1. deliver what your customers need
  2. improve efficiency by as much as 40% to 60%
  3. empower your staff with the skills needed to continuously improve your organisation

1. Business Case for Change

Executives are justifiably sceptical about the benefits promised from technology, which means it’s essential to take a process-driven approach - identifying all the affected teams and defining the business architecture that will deliver the desired results. By laying the foundation for process automation in this way, you can ensure:

  • Reduced resistance to change: Each affected team understand how their daily working habits will change and this is designed into the solution
  • Reduced risk: By considering the impact of change in advance, you can eliminate the high costs incurred when projects need to be reworked.
  • No hidden costs: Avoid nasty surprises further down the line by fully understanding the current and future costs of business processes.

In this Business Reporter Video,Keith Stagner – CEO of T-Impact - discusses how to ensure success and reduce OpEx by up to 60%

2. Process Automation

Whilst your organisation may take pride in your customer service and is always looking to improve the efficiency of business operations, it can be difficult to control numerous staff working across different departments and locations. The indicators of poor process control are there but it sometimes takes a specialist to identify the root cause.

Process automation can manage the flow of work across your business, enabling interconnection across your functional silos and external providers. Process automation tools can integrate complementary technology to respond in real-time to external events and complex data patterns buried in your existing IT systems.

By eliminating inconsistency and waste, while ensuring you deliver what your customers need, process automation can deliver:

  • 40-60% improvement in efficiency
  • 50% reduction in customer touch points
  • 40% reduction in delivery costs

In this video, T-Impact discuss how process automation can help to deliver these benefits for business today


3. Continuous Improvement

Having successfully deployed a process control system that means the flow of work across your organisation is automated and real-time staff and team performance monitoring is available, the skills and experience of your management team can be re-focused on continuing to improve productivity and service levels.

You now need to access the data that will support your team with the real-time business metrics needed to continually assess and improve customer satisfaction, reduce operating costs and ensure regulatory compliance. If you have a Business Process Management Suite (BPMS), make use of this powerful tool to analyse trends and exception processing - the data behind your Service Level Agreement (SLA) & Key Performance Indicator (KPI) Dashboards. A thorough statistical analysis of this raw data, considered within the context of staff feedback, will enable you to define the actions that will built Continuous Improvement into your organisation’s culture.

Ensuring Continuous Improvement will give you a better return on your investment in process improvement, automation and control:

  • Accelerate the deployment of incremental improvements
  • Significantly reduce future build costs
  • Improve regulatory compliance

In this 3rd video, T-Impact explain the benefits of building a continuous improvement culture, supported with technology


You can find out more about how to help your organisation grow and succeed through process excellence by contacting the T-Impact team on 01235 854044 or emailing sales@t-impact.com to request a free consultation.